Real Time Review Monitoring
Review Response Posting
If you are a service company you will live and die by your reviews. Read your reviews on the Internet. Start by searching for "yourCompanyName reviews" and see what comes up. If nothing comes up, you have a problem. Over 80% of prospects will read reviews before calling you. No reviews, no calls. Read the reviews and ask yourself if you would call this company? Remember that you have a pile of potential service providers and their phone numbers staring you in the face as you are reading your reviews. Ask yourself again, would I call this company?
Look and see where your reviews come from. Some review sites like Customer Lobby, Thumbtack, or Trust Pilot may not be recognized and prospects may not trust what is said. Look for reviews listed on the major review sites: Better Business Bureau, FaceBook, Google, and Yelp.
service offered: we monitor your reputation and on-line reviews and watch for red flags
If you don't have any bad reviews you have not been in business long enough. If you don't have any bad reviews, most likely prospects are going to be wary of the reviews you do have. Bad reviews are good for you. They let prospects know where your service boundaries are. What is important is to not let the reviewer define those boundaries. It is critical that you reshape their review in a way that manages a reader's interpretation of the situation. Always respond to bad reviews immediately and always do it to shift the readers interpretation of the situation. Never do it in anger or frustration. The only thing you cannot fix is deliberately bad service. If bilking customers is your sales and service strategy you should plan to be out of business in the near future.
services offered: writing and posting effective review responses for you.
(Good) reviews are hard to get. Always let a customer know you appreciate their review. It will show them that you care and it will let others know that you are attentive to customers. Make sure you use the review response as an advertising tool. Remember that people read reviews and this is your opportunity to position your company the way you want it positioned! If you don't respond you have missed an advertising opportunity that is seen by many people.
services offered: we can do review response advertising on your behalf